Follow-Up on China Glaze Incident

Grey sticks

Many of you have asked me (and Sam at Fashion Polish) what the results of what happened with the China Glaze, ShopNBC, Shopping Channel debacle we both wrote about, so here’s the deal. And let me just preface this by saying these are my words and thoughts, I am not speaking for Sam.

Soon after our posts went live, we were both contacted via email by the Vice President of American International Industries (aka Aii, the company that owns China Glaze). She wanted to speak to us via phone. Sam spoke with her the next day and I did soon after as well.

In both of our conversations she listened to our stories about what had happened, assured us that contractor was no longer working with them, and asked us what they could do to try and make this right. She said they greatly valued their relationships with us and wanted to work together in the future still. It’s worth noting that she never actually apologized to me a single time. In fact she started the conversation saying “Hi Kelly, so tell me what happened with the contractor” which kind of surprised me actually.

The main thing Sam and I both asked for was a public apology on their Facebook page. I definitely felt this was something they needed to address since we had written the posts and now people knew about what happened. An apology, especially publicly, can go a long way. She agreed and told me she would talk to her social media team about this.

Three weeks passed without hearing anything. We followed up with emails a couple times. We didn’t hear back. Finally the VP of Aii emailed us and said she was away on business and didn’t see our three emails, which I don’t believe for a second. Anyway long story short, she tells us that she apologized to us on the phone (let me reiterate that she never did apologize to me but did to Sam) and now wanted to move forward and put this behind us because they valued us and our relationship. She also instructed us to contact their PR going forward. Basically she was washing her hands of the whole thing.

REALLY?

So she called us, asked us what they could do to make it right, and then never followed through. It would appear that they don’t care at all about making anything right with us. All they needed to do was publicly apologize as they said they would and THEN we could have possibly put it all behind us. Maybe they think they don’t need to apologize in public because there wasn’t a big stink made about it like there was with the Abigail Larson incident. People didn’t create a huge uproar so they kind of brushed it under the rug hoping time would make it all disappear.

And of course the cynic in me thinks that she wanted to do this via telephone rather than email because that way there would be nothing stated in writing. And this folks, is why I NEVER (except for this case) use the phone and prefer email.

What really bothers me the most about this situation is the fact that I feel like they think we are dumb. I feel like they called us to make us feel better and try and smooth things over, never having any intention of doing what they said. I feel like they let time pass and hoped it would go away and we wouldn’t care anymore. I feel like they think we are so desperate to show their nail polish that we don’t care that they did this.

Well I for one don’t like any company enough to let them treat me like this and still support them. I am not so desperate to show the next China Glaze collection that I am debating on whether I should just let it slide to get my hands on it. Nope, don’t care.

So that’s where I am at this point. It really takes a lot to shock me, but this kind of shocks me. I didn’t fully put the blame of this on China Glaze to begin with, but they have made things much worse by making promises they didn’t keep to us. What kind of professional company does that? Sure the Shopping Channel and ShopNBC took photos from us with no credit, but at least they never told us they would “make it right” with us afterwards then not follow through.  I don’t blame their in-house PR person or their outside PR company for any of this though. They have always been great to me and I know none of these decisions were theirs. These decisions lie directly with the VP of Aii who is the one who contacted us, made these promises and then went back on her word. She is the one who has the power to make things happen and she chose not to.

This is a really hard thing to deal with for me personally because they were one of the very first brands I ever started working with over four and a half years ago. They have been one of my favorite brands for a long time. To be treated like this from a company you loved just sucks.

Where does this leave my relationship with the brand then? Well unless some kind of miracle occurs, I don’t plan on reviewing new collections from them again or giving them any publicity. I’ve been considering pulling all my posts and photos as well, but that’s a huge time-consuming undertaking. It’s a really hard decision not only because I love them but because my China Glaze posts have always been some of my most read and most popular posts. But in the end none of that matters if a brand treats me like a moron. My loyalties don’t run that deep.

-Kelly

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148 comments

  • March 25, 2013

    Screw. Them. You’re 100% doing the right thing.
    valerievanity´s last post…MAC Candy Yum Yum LipstickMy Profile

    • March 25, 2013

      Thank you! I know in my gut I am also.

  • March 25, 2013

    This is really, REALLY disappointing. I’m sorry that they’ve done nothing to remedy the situation despite making it seem that they would. The two of you deserve much more by way of compensation and this makes me wary for the future…

    • March 25, 2013

      Thank you. Quite frankly I am still so surprised they didn’t do what they said they would. Extremely disappointed.

  • March 25, 2013

    It would have taken them five seconds to write an apology on their Facebook page. Ok maybe ten seconds.. :P
    Disgusting behavior. I’m so sorry you’ve had to go through this, gotta suck extra much considering your previous close work relationship. :(

    • March 25, 2013

      I know right? Five seconds and they couldn’t manage it. Feels like the end of a long-term relationship. I guess because it is!

  • March 25, 2013

    Ugh Kelly I’m really sorry that they tried to shush you without the intention to ever publicly acknowledge their wrongdoing. No relationship will be a real relationship without some give and take. In this case they only want to take. It must have been a tough decision to make, but you did the right thing!
    Sunny´s last post…For Warm-Toned Gals, NARS Lodhi Satin Lip Pencil Works Like a Walk in the ParkMy Profile

  • March 25, 2013
    Melissa

    I’m officially done with China Glaze. They just added fuel to the fire. The moron here is the woman from Aii…did she really think her behavior wiuldn’t be noted in at least one blog update & tweet? I believe a boycott via intentionally not reviewing their collections seems to be the only thing that would matter to them.

  • March 25, 2013
    Karen Lee

    Good for you lady! I’m not a blogger, but I do work with Customer Service, Executive Complaints, and Social Media in my company, so I completely understand your disappointment. Damn the man! :)

  • March 25, 2013
    Allison L

    Just really bad behavior from a company. Kelly I’m sorry you had to deal with all of their bulls***.

  • March 25, 2013

    This whole thing is so disappointing, I’m so sorry for what went down and how you were treated, Kelly. A public apology is no skin off their back, it’s shocking that they aren’t even trying to do the right thing. Good for you for sticking up for yourself and doing what you feel is right!
    Jenn, Paperbacks and Polish´s last post…Urban Outfitters DustMy Profile

  • March 25, 2013
    Stephanie Louise - All Things Beautiful

    What they did to you is absolutely despicable. I’ve personally dealt with some bad pr people & bad situations but to have publicly done this to you is ridiculous.

  • March 25, 2013

    I think the worst thing in the long run might not be the original incident with the photos, but instead the way it was handled in the end and the resentment and hurt it’s caused you both.

    It really shows the lack of respect some of these brands have for bloggers and vloggers, some clearly only see us as free advertising and don’t regard you with much respect. That’s such a shame.

    I can only hope that there are some people at China Glaze who have worked with you in the past who regret all this and would have handled it differently.

    As for the future, perhaps the only way you could ever work with them again would be to try and focus on your entire experience over 4 years along with this and group it up as a whole, focusing on everyone you worked with and the products you loved, not just the VP.

    However I doubt that would be enough to ignite your passion to write about them again :(

    Huge applause for standing up to them and having the balls to demand what’s due to you, and to then catalogue the whole thing for the world to see <3

  • March 25, 2013

    Yup, that’s it. I won’t be buying China Glaze anymore. It’s such a shame because the formula is always great, but this is ethics we’re talking about. To be fair to my CG polishes, I’ll still swatch them.
    Michelle´s last post…Goodbye to Google Reader (and Possibly GFC – Google Friend Connect)My Profile

  • March 25, 2013
    Ace

    I wish deleting all of those posts wouldn’t be such a large task for you, because I bet it would feel amazing to get those posts and pictures off of your blog!!!

  • March 25, 2013

    unbelieveable. oooops, just unliked china glaze.
    Harajuku Girl FL´s last post…Spring Essentials Multi-Blogger GiveawayMy Profile

  • March 25, 2013

    That is just wow Kelly… China Glaze is so wrong for this! It makes me want to not deal with them anymore.
    Aprill´s last post…Instagram Giveaway! Zoya Spring 2013 Pixie Dust Collection- Ends April 8, 2013My Profile

  • March 25, 2013

    They seriously do NOT deserve your loyaltiy (anymore)………
    Arlett´s last post…[NOTD] p2 – Seductive (+ kurzer Vergleich mit KIKO 645 Burgundy ;x)My Profile

  • March 25, 2013

    Wow, I had hoped they’d make things right by you two, this makes me think twice about getting any of their new upcoming collections. Man, two mistakes in so short a time. The mistakes with your pics being used without properly crediting you plus the Wicked artwork theft last year, these things seriously make me doubt their integrity and commitment to US the consumers, and to YOU the bloggers. I doubt we’ll see a public apology. And that saddens me. But I think you’re taking the high road. So kudos to you Kelly.
    Pamela H´s last post…Revlon Dreamer & Santa’s Magic Back AgainMy Profile

    • March 25, 2013

      It is interesting to note – on their FB page, your site is the first one under “Likes”. Is that supposed to be a peace offering?

    • March 25, 2013

      Pamela – two mistakes that we KNOW of…hardly believe there are only two.

  • March 25, 2013
    Erin

    I just emailed the company and told them I will not be purchasing their products until they issue a public apology. I suggest others do the same if they want change.

  • March 25, 2013

    The cardinal rule of customer service – Under promise and over deliver. NEVER the opposite. And if the opposite should occur – APOLOGISE.

    My opinion of China Glaze has dropped dramatically after reading this. I’ll be pretty meh about hauling their collections in future.
    Kat (dollyrouge.ie)´s last post…How to follow Dolly Rouge… and WIN! Giveaway!My Profile

  • March 25, 2013

    I’ll think twice before buying China Glaze in the future. There are a lot of other brands out there. That VP sounds like a total loser.
    Diane´s last post…Green Crystal EarringsMy Profile

  • March 25, 2013

    This is really atrocious, Kelly. It’s verging on incomprehensible that a company of that size and stature should be so blasé about the law – because that’s what it is – if nothing else (of course they should care about their relationships with bloggers, too, but they’re only hurting themselves if they don’t). As far as I can tell, they have acted unlawfully and I hate the very thought that there should be no consequences for that. I wonder whether they are absolutely clear on that fact because if I were them, I would recognise it as a serious reputational risk as well as a (probably less significantly) financial one.

    Whilst I love your swatches, I absolutely respect and agree with your decision. I know you mentioned this in your post, but if asked to provide photos in a similar situation again, I suspect it would be sensible to request compensation. The alternative for them would be paying a professional photographer, so why should they get the service for free? Perhaps requesting compensation would make it clear to them that you are aware of the value of your photographs and that they should be too. (I am somewhat reminded of this blog post, although the situation isn’t strictly analogous: http://natethayer.wordpress.com/2013/03/04/a-day-in-the-life-of-a-freelance-journalist-2013/)

    Sorry for the essay. I really hope not to see any similar incidents in the future!
    Kirstie´s last post…Jan Weiss ‘Yellow Petals’ Inspired Nail ArtMy Profile

  • March 25, 2013
    Amanda Medlar

    I’D LIKE TO KNOW MORE OF “WHAT ACUTELY’ HAPPENED. BUT I WILL SAY THIS, KELLY STAND YOUR GROUND, NEVER LET ANYONE TAKE YOU OUT OF YOUR CHARACTER!!! STAND FOR SOMETHING, OR YOU’LL FALL FOR ANY & EVERYTHING!!! GOD BLESS KELLY & I HOPE CG. DOES “WHAT’S RIGHT” BY YOU, BECAUSE WORD OF MOUTH, ONLINE PUBLICITY CAN MAKE… OR BREAK… ;)

  • March 25, 2013

    The first rule of business seems to have become, “Never admit wrongdoing.” Wow, really? So, you’re a large enough company that you can treat people poorly, hm?

    Well okay then.

    Their loss. Their great big HUGE loss.
    LiAnn – Sparklecrack Central´s last post…Beauty from the Earth’s BeautifulMy Profile

  • March 25, 2013
    Katie

    I am not a blogger but I have been considering it for 6 months, but shit like this keeps happening and its highly discouraging.

    We support you.

  • March 25, 2013
    Kristina

    It is disappointing, but I think you hit the nail on the head when you said the VP didn’t want to apologize in writing. More than likely, the CG lawyers told her not to do it. It admits wrongdoing and could possibly open them up for litigation.

    I love China Glaze but the whole stealing your photos is totally unprofessional and out of line.

  • March 25, 2013
    Cortney

    So crazy that you posted this today. Just yesterday I wonder what the final outcome had been and almost asked you on FB but did not want to be nosy.

    Good for you for standing up for yourself and demanding better. They handled this VERY poorly. And even if it was the contractor who initially messed up THEY are the ones that are ultimately in charge and by not apologizing the create and even bigger mess that they started out wiht.

  • March 25, 2013

    I very much respect your decision. Thank you for the update.
    Jasmine Li´s last post…Easter NailsMy Profile

  • March 25, 2013
    Jessica

    While I am incredibly disappointed that you’ll no longer going to review china glaze it is completely understandable. Full support on your decision and hope they realize that they really messed up.

  • March 25, 2013

    I always loved China Glaze, think they have amazing polishes and always thought of them as one of the best. But reading this shocks me and I sincerely hope they still make good on their promiss. Not just to aknowledge your work but that public apoligy is the LEAST they could do. And even IF they do that, I don’t think I’ll think the same about this brand again. The way they treat people is a big thing to me and if this is the way they think they can just brush someone off, that makes me re-think buying China Glaze. Ever. Yup, they just lost another fan.
    Lisanne blogt´s last post…Glamorous sparkle pinupMy Profile

  • March 25, 2013

    I am so sorry that this happened to you. PR is just ridiculous and needs to learn to respect the blogging community. I view how a PR company treats the bloggers as a direct view into how they would treat their customers if they had direct contact with us.
    Rose Ambrai´s last post…Color Club ~ Port-FolioMy Profile

  • March 25, 2013
    Z

    Wow, China Glaze really dropped the ball on this one. I’ll be sticking with you and your decision to not feature China Glaze in the future. It sucks because I *love* China Glaze, I think they’re the best quality nail polish available to the masses, but I will not support a company when its behaviour doesn’t warrant it. I’m sorry for their treatment of you. :/

  • March 25, 2013
    Amy

    Wow. Just hopped over there to leave my thoughts on this and I noticed that the first “Like” they have is for you Kelly. I am so sorry that this has happened to yet *another* blogger I enjoy and respect. Here’s hoping that with enough pressure they will *FINALLY* do the right thing.

  • March 25, 2013

    Seriously lame
    Frosso´s last post…Nicole’s Preggo!My Profile

  • March 25, 2013
    Tsubomi

    This whole ordeal has left me with a very poor impression of their company. I will boycott their products until they follow through their promises with you.

  • March 25, 2013

    Looks like your loyal readers are doing a number on CG’s Facebook page :)
    Katie Cunningham´s last post…PyCon 2013: Mani Party Wrap-up!My Profile

  • March 25, 2013
    kk

    I discovered China Glaze from reading your blog. I fell in love right away and immediately purchased the entire collection you reviewed. I have always came to your blog because you swatch entire collections when you review new intros, making it so easy to choose which ones to buy. I have to say this is so disappointing to me. I am huge on morals/cs, and treating people with respect, and China Glaze has proven to operate otherwise. I would never support such disrespect, and China Glaze will never see a dime of my money again. Thank God you also introduced me to Zoya and Misa too!

  • March 25, 2013

    Yeesh, this is so rediculous! How long can it take for someone to apologize! And going back on their word? Ick!
    Sorry you had to deal with all this bs!

  • March 25, 2013
    Ms Soto

    Wow. Wish there was a way to hide your CG posts and request for Google to delete the cache (that last part is actually very easy). CG doesn’t deserve your free publicity, not for future products or current products.

    Also, bloggers should really start a Union to prevent this sort of thing. If all beauty bloggers with more than 10,000 unique visitors banned all China Glaze coverage until an apology is issued, it would make world news. And make companies respect a bloggers time and effort.

  • March 25, 2013

    Such a big company and cannot respect their fans at all..ChG was definitely one of my top brands but how a simple solution turned into such an ugly problem..
    why can’t companies just own up.. if we used someone else’s stuff we get expelled.. all you’re asking is for an apology and that can’t even be done by them :( SUCKS.
    Mir C´s last post…L’Occitane – gift from promotionMy Profile

  • March 25, 2013
    heather

    Unbelievable! I am so sorry. You deserve way better than this. China Glaze WAS my favorite brand, no more. I will not be buying anymore unless they remedy this situation.

  • March 25, 2013

    Damn, that’s really awful. I’m sorry you had to go through this, and I do understand how much it hurts. I certainly won’t be posting any more CG reviews!

  • March 25, 2013
    RikkiNails

    Wow. It’s not hard to apologize, even a carefully worded one, on Facebook. Although, I think you’d probably be surprised to find what a a Mickey Mouse operation China Glaze is. I bet they have one person doing all the marketing, PR, social media ect., if even that! They probably contract out everything for super, super cheap which is why all these silly mistakes happen. The truth is companies have probably been stealing and “borrowing” from artists ect… for ages and they just can’t keep up with how plugged in the world is now. They can’t get away with what they used to and are getting caught red handed. Shame on them. What a bunch of dummies.

  • March 25, 2013
    mightyclassy07

    Wow… That is so freaking sad. Can’t even apologize because that would mean admitting to a mistake.

  • March 25, 2013
    Katie A

    Wow. They start getting their stuff together, coming out with collections that are on a much higher level, selling out of stock before OPI. Then boom, they’re poo stops stinking. Puh-lease. And Aii? There’s a valuable lesson to learn from this, Never underestimate the “little” guys. Blogs are anything but small. They lead a large camaraderie of men and women from all walks of life, providing a place for us to share our mutual love and admiration of health/beauty/fashion/etc. Burn one, you burn us all. And THAT will affect Aii’s bottom line, what influences their every thought, Money.

  • March 25, 2013
    Trillium

    That’s really crappy. I had emailed CG (I emailed you with their response to me) and I felt like they kinda blew it off. I could have gone either way as far as whether or not I would buy from them again, depending on how they settled things. I guess I have my answer now. Oh well, plenty of other polish brands to pick from!

  • March 25, 2013

    Wow, this is so disappointing to hear. I had actually just been thinking about how much I was enjoying some of CG’s recent polishes (though I haven’t picked any up yet) and I to hate hear this– I’m certainly disinclined to spend any of my hard-earned money of their polishes right now. It’s a travesty that the VP couldn’t even apologize to you over the phone. And you’re right, she was totally avoiding putting anything in writing. Terrible.

    I’m glad people are commenting on their FB page– I hope this spurs them into a very belated (but totally deserved) apology for their behavior. For shame, China Glaze! It can’t make up for what they allowed to happen, but at least it would be the right thing to do!
    Cat´s last post…American Apparel Manhattan BeachMy Profile

  • March 25, 2013
    Rachel

    i was really discouraged to hear this… I felt really sad. All I can say is that I’m a long time reader, and have always been a fan. Your reviews and swatches have been helped decide what products are great, and which are best to pass on. AND you always post if an item is cruelty free (cruelty free items are the only ones I buy). It’s heartbreaking to hear that a company as big as China Glaze would take advantage of your and the work that you do.

    It’s obviously not my decision, but I would take down all of the China Glaze reviews that you’ve posted. Screw Em! They don’t deserve any publicity from you, or the other blogger that was involved.

  • March 25, 2013

    Thank you for the update on this, Kelly. Ever since you came forward with this horrible situation you’ve had to endure I have been hoping it would have a good resolution. I am so sorry that it has turned out poorly, and wish that Aii would have come forward and simply apologized. Thank you again for sharing your experience, even though I’m sure it has been stressful putting these type of posts together. Getting this information out there is important for your readers and fellow bloggers alike. Thank you. Big hugs <3

  • March 25, 2013

    Ugh! So disgusted with China Glaze right now. Bloggers have become a huge asset to all sorts of business and companies need to treat them with respect. These sorts of shady business decisions will lose them customers.
    Jade Carver´s last post…Swatches: Revlon nail polishMy Profile

  • March 25, 2013

    Your experience, and the Abigail Larson incident as you put it, has put me off from China Glaze enough that I don’t think I’ll be purchasing from them again. There’s enough good brands out there that cutting this particular one out of my budget won’t make an impact. Not to mention swatches of everything they’ve put out this year have looked pretty boring and disappointing.

  • March 25, 2013
    Dalia

    Way to go for speaking up & having the guts to defy this ridiculous company. They lost you, your readers & everyone else I can convince into ditching their brand. Your beautiful pics helped them sell tons of polish so this is definitely their loss. Your rock Kelly. Lots of love

  • March 25, 2013

    This is a real disappointing end to something that I thought China Glaze would make right. Now I’m wondering if they ever did offer that artist a job (they said they would but now we know how easily they go back on their words!)
    Mai´s last post…Kose Softymo Deep Cleansing Oil ReviewMy Profile

  • March 25, 2013

    Wow thats sucks =\ I wish people were more professional this days.
    LaduLuck´s last post…Sally Hansen VitaSurge Cuticle GelMy Profile

  • March 25, 2013

    I had a gut feeling that this would end this way. Such a disappointing way for a company to behave. It makes you wary about what else they are less than ethical about.
    Kadie Lee´s last post…Double Review – Clinique Colour Surge Eye Shadow Duo in Beach Plum and Clinique Soft-Pressed Powder Blusher in Mocha PinkMy Profile

  • March 25, 2013

    I’m so sorry you had to go through this Kelly. I hope things had been handled differently from day one, obviously, but they haven’t :(
    You’re a strong, independent and inspiring blogger and you know all the respect I have for you. You deserve much better for all of your honesty and hard work <333

  • March 25, 2013
    Melissa G.

    Good for you! So many companies think they can get away with things because the “little” guys can’t afford to go up against them. In this case all they had to do was show their mistake and take two seconds to issue to the world that they made one. But as it was shown, I guess they are too good for that. Bloggers and their blogs are the main reason I buy new nail polishes the majority of the time. Without you and others alike, their companies would suffer. They need to check themselves and realize they don’t run the world!

  • March 26, 2013

    Well that’s not good, I can’t believe they’ve had the gall to phone you and then do nothing!
    By the way I love your swatches of entire collections and always come to your page first if I’m thinking of buying from a CG or OPI collection.
    I admire you for standing up for your beliefs and feel that you do deserve a better ending to this debacle. As for CG they’ve been crossed off my purchasing list.
    Tricia´s last post…Keeper Of The GroveMy Profile

  • March 26, 2013
    Youwen

    I am seriously appalled by their attitude. I have to say you were very brave in making that decision, which I can see was definitely a difficult one. I used to love CG for their affordable and good quality polishes but judging from this incident, I’m not sure if I feel comfortable supporting them anymore. Kudos to you and Sam for standing up to them and I really hope you don’t have to face such an unpleasant situation again!

  • March 26, 2013
    Valeria

    Wow, that is terrible. Things like this leave such an icky taste in my mouth, I’m considering never buying any China Glaze ever again.
    We’re all behind you on this issue, Kelly!

  • March 26, 2013
    Cindi

    You have handled this so well! China Glaze isn’t that great and their new stuff sucks. Personally I havent like their collections in a lonnnnnng time. I would remove your old posts. It was strange just seeing them recommended at the end of this post. If it were me I wouldn’t want to “promote” them in any way. Best of luck to you in the future! You have a great blog and you should be proud of yourself and your work.

  • March 26, 2013
    suzanne

    great decision on CG. Im not buying their products either. So many more out there

  • March 26, 2013
    Holly

    Sue them! Its the american thing to do ;)

  • March 26, 2013
    Gabby

    I don’t understand. Why do these big name companies find it so difficult to apologize? It makes them look humble and more approachable to the average consumer ANYWAYS! Apologizing makes people LIKE you better and want to buy your product rather than boycott it – but acting like arrogant blowhards makes us do the opposite. Well, this is the incentive I needed to stick to other brands of polish…

  • March 26, 2013

    Hi Kelly,

    I saw this on my Twitter feed this morning, and think it’s a real shame !
    I do hope that CG wake up and try to fix things. From what I have understood, they are blaming the contractor and trying to avoid responsibility, but that is NOT ON.

    Chin up, we’re all behind you !
    Brijit Elouise´s last post…Black Sheep Lacquer Swatches – Lateralus & Falling Sky – PHOTO HEAVY !My Profile

  • March 26, 2013

    I am so sorry this happened to you and Sam.
    Blogging and swatching is time consuming and DOES require skill, patience and dedication if you want to do it right. It is so unfortunate that the ‘big’ companies think it is just a little hobby and can be walked all over.

    I have been blogging for two years, and have had the chance to communicate with large and small brands (indie and mainstream) and I have to say that I haven’t been impressed with the PR from China Glaze. I have slowly been forming my own opinion of the brand, and this post seals it for me. I am much happier showing products on my blog that I LOVE (primarily) but also from brands that appreciate the work and have dedicated staff to make a blogger feel valued.

    HUGS!

  • March 26, 2013

    A very disappointing end to this story. I am in total agreement and think you are exactly right with her intentions on “smoothing it over” on the phone and then brushing it under the rug. All the signs are there. I applaud for taking such a stand I know it must be very difficult. Like you said, who wants to work with someone who treats you like that??
    Tina @ My Highest Self´s last post…Favorites Giveaway: Win a Pair of JustFab Shoes!My Profile

  • March 26, 2013

    Hi Kelly,

    I was so much disappointed of Chine Glaze when I first read Sams story and then yours.
    Now this is the the straw that breaks the camel’s back (I hope thats right – in Germany we say the last drop that bringts the barrel to overrun, so I´m not sure if google told me the right translation).

    I can totally understand that you will not work for/with CG anymore – I´d do the the same and I think I would not buy it again because I really thing this behaviour is disgusting. So how could I give money to such a brand…

    best,

    JuJu

  • March 26, 2013

    Thanks for the follow up. I’m so disappointed in China Glaze with this. I have covered them in the past on my site, but I have no desire to do so in the future now.
    Carleen´s last post…Guerlain Precious Lights Radiance Essentials Kit ReviewMy Profile

  • March 26, 2013

    wow. that’s horrible. I think you are doing the right thing here. If they really valued your relationship like they said, they would have made it right, end. of. story. I say screw them.

  • March 26, 2013
    crotchfairy

    I’m glad you did a follow up post on this. I’ve been wondering the outcome but not holding my breath either for decency on ChG’s part. There are many other competitors out there who actually give a damn.

  • March 26, 2013
    LaureR

    As far as I am concerned, I just deleted the China Glaze products that were on my shopping list because I am sick of this type of corporate dishonesty.

  • March 26, 2013
    Jan T.

    China Glaze is an idiot company if they don’t think this kind of PR won’t hurt them. I for one will not buy their polishes and I hope others follow suit.

  • March 26, 2013

    Actually you are wrong, I just woke up and approved your earlier comment. I always post comments as long as they aren’t completely rude or insulting.

    • March 26, 2013

      I approved them within 1 minute of each other, along with about 10 others from people overnight. Why do you keep coming here if you don’t like what I have to say?

      • March 26, 2013
        Sarah

        She does this exact same thing on the nail boards. We all know who this is. Never anything nice to say, hates the community, calls everyone hoarders, never shows an interest in polish.

        • March 26, 2013

          People can be super strange, can’t they?

  • March 26, 2013

    You are right. I am horribly embarrassed to post this photo and post. It definitely means I am deeply depressed and need medication. Yes I want all the attention in the world! How did you know? Wait, there are worse things in the world than this? Wow you are so in tune with me it’s shocking. It’s like you are IN MY HEAD. In the future if you don’t like something, don’t spend so much time focused on it. You obviously care a lot what I think about your comment since you wrote a follow up one demanding it to be published basically.

    • March 26, 2013
      Kristina

      Lol relax. People can disagree with you. It’s ok. And to answer your other question, I come here because you give great reviews. Can I not still like your website and visit it even though I disagree with you? I hope you have a better rest of the day.

      • March 26, 2013

        Well there is disagreeing with me then there is calling me depressed, saying I think this issue is the most important thing in the world and basically implying I am a narcissist. That all borders on troll behavior.

  • March 26, 2013

    I am sorry this happened Kelly. I have had a similar lack of accountability experience, but with my bank. It seems that no one has the decency to apologize any more when they are clearly wrong.
    mellinail´s last post…Liquid Sand LoveMy Profile

    • March 27, 2013
      Emm

      I had a crummy experience with my bank also and even went in person to speak to the branch manager. I was told I’d receive a letter after they’d reviewed my complaint. I didn’t get one. If it happened once, it would be a fluke but 3 times…I gave up.

  • March 26, 2013
    Jennifer

    This is very disappointing. If I were you I’d do the same thing. They don’t deserve your praise after they treated you like this.

  • March 26, 2013

    Good for you for standing up for yourself! This is your blog afterall and you have the choice to do and post whatever you want. People seem to forget that swatching a whole collection of polishes is a lot of hard work and takes tons of time. So only doing that for companies that appreciate it is the right decision.
    Amanda´s last post…Giveaway: Revlon Sorbet and Wild Watermelon Lip ButterMy Profile

  • March 26, 2013

    Wow. I can’t believe they treated you this way. I would be upset too. Such disregard for the work you put into your content.
    Leticia – Cosmetics Aficionado´s last post…Milani Nude Creme Lipstick Review, Swatches, PhotosMy Profile

  • March 26, 2013

    It’s unfortunate what happened with you.
    But sadly, I’ve seen this kind of behaviour far too often from companies, they just prefer to ignore and push it under the rug, so to speak.
    xuvious´s last post…Nars Lovejoy BlushMy Profile

  • March 26, 2013

    If it were me, Kelly, anyone who took my copyrighted photos and used them on television to sell something would be getting a letter from my lawyer not only demanding an apology (publicly) but also requesting compensation for a % of the profit that they made on ShopNBC when using my copyrighted photos to sell a product. Should they refuse, there would be a lawsuit.

    But that’s just me.

    Shannon
    A Girl’s Gotta Spa!´s last post…Pure Fiji Home Spa Collection ReviewMy Profile

    • March 26, 2013

      Can’t afford it, already looked into it when it first happened.

      • March 26, 2013

        Not something I really like to suggest, but it might be possibly that the threat of legal action would be enough to make them think twice. It wouldn’t be worth it for them (or anyone) for it to get nearly so far as going to court.
        Kirstie´s last post…Illamasqua Jo’Mina Debut | Stripy Geometric MixMy Profile

  • March 26, 2013
    Sarah

    Is that you, Malleyway/Mkup1? Lolol

  • March 26, 2013
    Peggy

    Kelly you are absolutely doing the right thing! For a business person to not follow through on their word, is not someone I want to do business with. I actually wonder how she continues in business. I cannot agree with how this was handled by the VP at all and will boycotting China Glaze polishes.

  • March 26, 2013
    suzanne

    Kristina must be the VP of Aii…….. ROFL

  • March 26, 2013

    You got tons of respect in my book! I applaud your decision.

  • March 26, 2013

    Fair play to you Kelly! Really respect how you are going about this. It’s not nice to be thrown to the side just because they think they are above everyone else. A simple apology doesn’t cost anything. You’d swear you asked them to hold a full television style press release on the matter.

  • March 26, 2013
    Peggie H

    Wow, is really the only word that I can say. China Glaze has been my favorite nail Polish brand for a long time, but after reading your story, I have lost ALL RESPECT for them!! To not stick to their word is pretty pathetic!! I’m sorry for how they treated you. Stick to your guns!! No matter how big a company is, does not give them the right to treat people like idiots!!

  • March 26, 2013
    Janis h

    HI kelly,
    Just want to let you know i sent a email to the china glaze company saying i will not be using your polish anymore and that there are other companies that can use more customers. Thank you for what your do and sorry that happened to you. I do like Orly, Hard Candy(lava one) , Wetnwild nailpolish better. Thank you very much.

  • March 26, 2013

    I’m so sorry to hear about this. It’s just a shame that they decided to treat you this way. All the power to you for deciding not to work with them going forward — it’s THEIR loss!
    Jamie´s last post…Nivea Appreciation DayMy Profile

  • March 26, 2013
    Christl

    Wow! This is what I hate about big companies! I am going you in no longer buying their products – EVER! And I have a lot of friends who are nail addicts and we all agree – good businesses support the little guys- because they are the ones that are “human” to consumers. Not treat them with such disrespect. I am off to Facebook and Twitter to spread the word!

  • March 26, 2013
    Erin

    This makes me so sad! I love China Glaze and sure they make the beautiful colors, but it’s blogs like this that lead me to my decision on whether or not they’re worth buying. China Glaze handled this situation like crap and I think you’re making the right decision by not letting them sweep this under the rug.

  • March 26, 2013

    wow, i’m so sorry this happened Kelly. my heart goes out to you and hopes this will be a distant memory for you soon, yuck. it really sucks to think that a company that you and i, among many other bloggers and consumers, had such a positive opinion of and relationship with has done this. i am torn on giving them any more publicity as well. so upsetting!
    kelliegonzo´s last post…Pretty & Polished Color Change Nail LacquersMy Profile

  • March 26, 2013
    KD

    I was willing to give them the benefit of the doubt after their art theft this past fall, but I think this proves that there is a larger problem with the integrity of this company. The attitudes of the workers (including sub-contractors) usually reflect the overall attitude of management.

    After you and Sam posted when this first happened (and my heart broke a little that day), I was hoping they would handle it well. It is unfortunate they didn’t, since it means I will no longer be buying their products. If I can’t trust their integrity on how they handle public failures, how am I supposed to trust them on anything else?

    Fortunately I have recently “re-discovered” indie polishes, so I have plenty of polishes to buy for the foreseeable future :D I’m also hoping to do well with the whole gel polish thing. I usually don’t wear any in the summer since it rarely lasts 2 or 3 hours before chipping with all the swimming, gardening, etc I do during warm weather months, so I am really excited to try some come May/June!

  • March 26, 2013

    I’ve been following this story since the beginning, and I truly feel for you. It really sucks that after all that hard work you’ve put into your reviews, swatches and tutorials using THEIR product, they do you dirty like this. I’m with everyone else, this company has no integrity and they’re going to lose a ton of customers, some loyal, some new (thanks to you) and all because they didn’t do what they promised. Shame on them!
    Wommfan79´s last post…Influenster – Sugar ‘n’ Spice Reveal “First Impression”My Profile

  • March 26, 2013
    ReaderRita

    Kelly,
    You are right and they are wrong. It’s pretty simple.
    Anyone who says different is not paying attention, and doesn’t understand the work involved in blogging- not to mention the ethics.

    As sad as I am to give up what was my favorite mass market polish, I am going to do so because they obviously have their values misplaced. Goodbye ChG, there are PLENTY of other polish companies who can use my money.

    I think I might email ChG, Ulta and Sally Beauty just to let them know what I’m doing and why.

  • March 26, 2013
    ReaderRita

    And you’ve got the perfect photo illustrating this story, btw…
    (plus it’s black and white- just like the issue! HA!)

  • March 26, 2013
    KathyB

    That’s such a shame! China Glaze is one of my favorite brands of polish, and every time I’m considering buying one of their polishes, I usually wind up on your site while in the store, browsing your swatches. I don’t know why or how your site is always the first that pops up on Google, but it is. Your blog has had a lot of influence on the CG polishes I buy, for them to treat you like crap, or any other bloggers, that’s disgusting. As a PR professional, that’s unacceptable behavior. Your influence reaches far and the polish community is large. I would feel perfectly comfortable if you decided on deleting your CG posts of the past and avoid their future releases. They don’t deserve the positive things you’ve said about them; obviously there’s SO many more people behind the scenes that have worked harder than that VP to make CG what it is, but no one benefits more from the success of CG than the VP (well maybe a President and CEO, but you get my point). That VP is tarnishing the reputation of a very good brand of polish. I’m definitely not feeling fond of the company right now.

  • March 26, 2013

    Hi Kelly,

    I’ve been following your blog since I want to say 2009. I have -always- enjoyed your photos and I understand it takes a long time to complete your swatches.

    To be quite honest, you are generating TONS of free publicity for the brands you are using and I have never heard of China Glaze before I saw your swatches! I don’t know if I would have ever bothered to buy anything from CG without seeing anything from you so.. they should really evaluate how they are treating bloggers who get possible customers excited about their product.

    To say the least, I won’t be buying anything from them not only because of your blog, but also because I can only get it at Sally and I hate shopping there (so rude).

  • March 26, 2013

    I’m just working on getting more people to write on the CG FB page. They need to know that we, the buyers – your readers – CARE! And that it’s an outrage the way they’ve treated you guys.
    Just. Not. Okay!

    I love your pics, and really this is their loss. In the long run. At least I hope :)

  • March 26, 2013
    Rachell

    Well, it seems to me that THAT way of apologizing. And WELL, maybe she really was away on business.
    But i do agree that “in writing” would’ve been better.

  • March 26, 2013
    Rachell

    i’ll also agree that just giving your to PR is @ the least…laziness.

  • March 26, 2013
    Natlia

    Power to the public! Thank you for keeping us updated on the happening with Aii/China Glaze. These kind of wrong doings dont end up in the news and its up to us and google to find them and remain informed. Im sorry you have been treated so poorly and thank you again for sharing to let us make an informed choice in our purchasing decisions.

  • March 26, 2013
    Christine

    I’m really sad I won’t be seeing your lovely China Glaze swatches anymore, since I consider yours to be the best and most accurate! BUT, I’m really happy China Glaze won’t get to see them either. I got so invested reading this story, it gives me a lot of vindictive pleasure that China Glaze just lost themselves one of their top-swatchers and promoters. Suck on THAT, Aii.

  • March 26, 2013
    Icequeen81

    Well, If I’m really honest, pulling the post away even its is time consuming would be a great idea. Besides, you never know If they are planning to use your pictures again, and stating that you don’t have water marks on your old post they can easily play you and Sam again, I saw her article 2 .

    take your time , and if your really think is a pain in the posterior to take the pics off, start deleting the must have popular picks.
    I’m not being childish, but it upsets me very much when people treat others bad and then wash their hands . Polite and honest people are hard to find nowadays. Silent treatment can be the best option.

  • March 27, 2013

    This is unacceptable behavior that is disgusting coming from a big brand. I would definitely support you to not review their products in the future. No brands should treat people like that. I’m definitely disgusted by what the contractor did, but I think what the VP did is even worse. She read your emails, but she didn’t respond because she probably thought you’d let the whole thing go after not hearing back from her. I have to say that I’m going to think twice the next time before I purchase anything from the brand.
    Angela @ The Unprofessional Beauty Blog´s last post…Korres Showergels|Nothing Beats A Steamy Shower On A Cold NightMy Profile

  • March 27, 2013
    Aly

    Screw them! I am so glad you are standing up for yourself!

  • March 27, 2013

    I can’t get out to shops easily and rely almost completely on bloggers’ reviews and photos. I never buy a nail polish without seeing several online photos and reading a variety of reviews. Companies should realize what a great service bloggers provide.

  • March 27, 2013
    Adi

    This kind of behavior from a professional company is ridiculous! I’m really glad you’re brave enough to post your experience with China Glaze etc.! I think you’re doing the right thing and I will stop purchasing from them as well. Best of luck xxx

  • March 27, 2013

    I’m so disappointed in Aii/China Glaze for not following through with their promise. It’s not like you and Sam were asking for the world, just a simple public apology on Facebook! It really makes me sad, as CG was also one of the first brands of polish that got me into the world of nail polish in the first place! It definitely makes me think twice about purchasing their products. You are not only just bloggers, but also consumers.
    Kerrilynn´s last post…Nubbins.My Profile

  • March 27, 2013
    beachgal

    I missed what happened and went looking but am not finding what the guts of all this was about. I could see this person might however not be in position of final follow though to make sure someone did put up something on their FB page. I personally would contact her on a follow up and let her know that she was supposed to speak to her social media person – possibly it’s that person the issue feel apart with and she has no idea that her desires were not followed though due to social media person’s boss said nope – let it a lone. There well could be info you don’t know went down (or not) inside the corporate areas – we can assume but we are outside the walls looking in – . Again I would contact her again and ASK where the follow up is.

    • March 27, 2013

      The initial link is in that post. We have followed up with her many times, she told us she apologized on the phone and that was that basically. She had no intention of posting it publicly and now will not respond to us as she washed her hands of it and passed us off to their PR people. She’s useless.

  • March 27, 2013

    I just posted this on their FB page ” Shame on you China Glaze. Vampy Varnish deserved credit. Being the large company that you are, you should know how important it is to get credit for your work. That “apology” was a joke. You should have followed through like you said you would. If you couldn’t have made it happen, then you should have at least e-mailed back and actually apologized and explained that you couldn’t make a public apology (for some reason). But look, now your FB page is being blown up with negativity for your poor ethics!!! I WILL NOT BUY A SINGLE CG until she gets a proper and public apology. This is coming from a girl that owns ALOT of polish and I’m not the only one. You might want to reconsider!!” .>>> I hope you get your apology. I just found your blog not even that long ago and I’m sad for you to hear about this.

  • March 27, 2013
    Rachell

    With all do respect Kelly, i think you’re expecting a bit too much from them. I know no one’s gonna agree w/me on this–but I think the CG ppl did an okay job in this. like i said, that phone conversation–IMO that was an apology. Shocked and appalled?–come on ladies. there are much bigger things in this world to be shocked and appalled about.
    iv have a little story–in case anyone’s interested.
    I sell (slightly) used perfumes on Ebay(mostly samples) i ordered from this one fragrance company..and decided to re-sell the samples I got. The next thing I know, I’m getting an email from this person saying that I’m banned from buying from her…b/c her products are not for resale. she stated that it was in the “fine print”. (This is true–even tho i didn’t read the fine print…i mean, who really does?). I guess someone “snitched’ to her about me. i said something on Ebay..and a perfume site..trying to see who it is. then i get another email, with her basically threatening to sue me (which is why I’m not mentioning her name). Now why would this person(who i assume has quite a bit of money..she has quite a career) that broke a** lil me to court?
    Anyway, i think my case was/is a lot worse that the CG incident. truly something to be shocked and appalled about.

    • March 27, 2013

      All I expected was the public apology they said they would make. That is most definitely not expecting too much. And she didn’t apologize to me on the phone, as I mentioned in the post.

    • April 7, 2013
      Sun

      “(This is true–even tho i didn’t read the fine print…i mean, who really does?).”
      Just because you didn’t read the fine print doesn’t mean the fine print doesn’t apply. Yes, many people don’t read the fine print, but that’s when you go “oh sh**, sorry, I’ll take them down.”
      Also, 1) People can be “shocked and appalled” at more than one thing. There is no limited number of emotions to give out. 2) your case is absolutely not worse than this. Her work got stolen and she was insulted along with the injury. You think ignoring the fine print nulls the fine print. You resold an item *not for resale* in your -business-. That attitude stinks of believing your problems are worse cause its happening to you….

  • March 27, 2013

    Damn. Double Damn. I’m so saddened to hear about this experience; it was bad enough when you & Sam got screwed over by the other doorknobs, but to have the AII VP call you then drop the ball like that? Highly, highly unprofessional on her part. I’m glad you wrote this post and didn’t sweep it under the carpet as it appears she thought you might. Let’s just say that what goes around, comes around and companies are aware of exactly how much influence a respected blogger like yourself, has on the consumer’s buying habits. Hopefully it will all work out, but no matter what, I stand behind you.
    Eugenia´s last post…KORRES – Quercetin & Oak Antiageing FoundationMy Profile

  • March 27, 2013
    Cheryl

    I am certainly not in any rush to buy anymore China Glaze products. I’ve always liked their colours I bought but it’s not worth it if they treat folks like you in such a way when you’ve been bringing them customers for so long.

  • March 28, 2013

    Honestly with so many good indie companies out there making new, beautiful, bold colors I don’t mind not purchasing CG anymore. They have good polish but it’s not cutting edge at all. Couple that with how they are treating you as well as other people like Abigail. It’s wrong. They know it. We know it.

    No matter what, we support you.
    Christy´s last post…Starlooks Starbox March 2013 Photos & ReviewMy Profile

  • March 28, 2013
    Marta

    Disappointing reaction from China Glaze. I won’t purchase from a company that makes a profit out of theft, unapologetically. I’d rather not have a penny of my purchases fund their shabby policies, or the salaries of their piss poor employees or contractors.

  • March 28, 2013
    Britney

    I read your blog regularly, but I’ve never commented. I just wanted to say I support you. You did right in this situation, and you deserved better. I will not be purchasing any more China Glaze products. Integrity isn’t highly valued by these companies, and it’s sad the “little guy” has to suffer. That being said, I personally value integrity in business, so I will be taking my business elsewhere. Keep up all your hard work and don’t let one bad situation taint your spirit!

  • March 28, 2013
    Theadora

    Hi,

    I was just wondering why the apology you received via email (you said in your first post that China Glaze emailed you to apologize etc) is not good enough?

    • March 29, 2013

      Because that apology was from their PR person and it was before they knew the full story of what all had happened.

  • March 29, 2013
    Dezha

    a little disclaimer, im not trying to hate on you at all, but, don’t you think you are taking this a bit too far, yes they should have given you credit for your work and yes they are a big brand and you feel like you are being walked over, but think in the long run what you are doing, you are ending a very symbiotic relationship here, both of you benefit. i can tell you for sure, the only reason i even read your blog is because i stumbled across you looking for china glaze swatches. and im sure the same can be said about a lot of other people who follow you. i think this is a bad decision but if you decide to eliminate them completely you should take down every single post from them before and return every polish they ever sent to you because that is ethics.

    • March 29, 2013

      Nope, I don’t think it’s taking it too far or I wouldn’t have written the post. Maybe one day when I have hours and hours to spare I’ll remove them. But until then it is what it is.

  • March 30, 2013

    gee, Sorry really seems to be the hardest word…guess it’s their loss. Good thing you are way above that. I actually never cared too much for CG, I never understood why the brand is so popular, maybe due to all the blogposts? Well maybe they just started their own downfall. xo
    Crystal´s last post…Beautiful met BenefitMy Profile

  • March 30, 2013

    I’m very disappointed to hear that they didn’t even apologize. I’ve been following the story, though I haven’t commented so far, and this is just shocking behaviour.
    I think you’re completely right in not reviewing them anymore – why should you do them a favour when they treat you like that? And while people may like reading CG reviews, you should do what feels right to you. I’d probably go and delete all those previous posts too if I were you…

    It’s mystifying to me how people still believe in this time of blogs and social media that incidents like this won’t have consequences. Sure, you can use social media for marketing. But you can also lose a lot of sympathy (and followers) if you fail to just issue an apology. Good for you for sticking to your guns!
    The Nail Newbie´s last post…Fairy tales IIIMy Profile

  • April 1, 2013
    cathy

    Kelly I was so disappointed when i heard this story. The way they handled this situation is appalling to say the least.
    I have made sure to let China Glaze know this. Ive contacted them twice, once on their official website and another on their fb page to let them know why I wont be purchasing their products any longer. Thank you for sharing this story with us, its really opened my eyes. Keep doing your thing, hun <3
    -C.L

  • April 2, 2013
    Brooke

    WOW. That is just despicable Kelly. Don’t listen to anyone who says you’re overreacting or taking this too far, they completely took advantage of you and you absolutely deserve a public apology. That stinks, I’ve always been a fan of China Glaze =(

  • April 6, 2013
    XOMBIEOCTOPUSQUEEN

    I’m shocked and disgusted at AII’s business etiquette! Your photos ARE your blog, your property and your business. How unprofessional of them to not offer some sort of compensation, let alone even a public apology! This leaves a sour taste in my mouth regarding a brand I had loved up until this point.

  • April 23, 2013

    Wow. Just wow. I’m a blogger, too. A really small time one without a big readership and it’s stuff like this that makes me kind of glad of that fact! I haven’t done any China Glaze reviews in awhile and I don’t think I will. It just leaves a bad taste in my mouth. I hate that they stole your swatches when you didn’t ask for compensation just a credit, then the whole treatment of you is just “OK, what’s the minimum I have to do here” and then they can’t even hold up what they agreed to do? It just kind of stinks. Swatching and editing takes a LOT of time! It’s work! Granted it’s work we love or we wouldn’t do it, but it’s more than that, at least for me. I honestly love the colors and the writing. I’d be just as upset as you, not that you need my OK or anything. Just as a fellow blogger, I sympathize.

    Do you mind if I mention this and direct my readers to your post? I try to only promote cruelty free and ethical companies when I can (though I confess to occasionally being lured to Chanel, I’m sorry, they have great colors…not that I think they’re unethical, not from what I know. Their bunny safe status is questionable, though.) and China Glaze is cruelty free…but I find the bunny safe readers are also interested in corporate ethics so it’s relevant. If you’d rather I didn’t, no harm/ no foul.

    Hang tough, lots of really great brands out there value your support and the free publicity you give their products. I’m sorry China Glaze wasn’t one.

  • April 27, 2013
    Joanna S

    Because of your posts, I am never supporting China Glaze again. You would think the company had learned after their first incident. Thank you for sharing your story. xoxo

  • April 28, 2013
    liz

    wow a professional company ripping off photos?
    Even the indie ones ask first.
    Hahaa whether it’s a big company or not, it shows that people can still be illegitimate about their dealings.
    With such a response from them, I am totally not going to buy much from cg any more. Their reputation has been tarnished.

  • May 21, 2013
    Sandi

    I for one am still doing drive bys on their FB page. They don’t stay up long but every time I do it I figure another person or three sees it. I don’t even look at their new polishes anymore. Their drawer has been moved to the bottom of my Helmer and on the rare occasion that I wear one if anyone asks what it is, I tell them I don’t remember. There are far too many good polish companies, small and large, out there to waste a second of my time mourning ChG.

  • July 26, 2013

    What the hell. I can’t believe I haven’t heard about this before. I have always loved ChG, but this is just bullshit. Like you say, there are too many other brands out there to let one of them treat you like shit. They’re not made of gold. Screw you, China Glaze. And good on you for being strong, Kelly! Don’t let them bully you!

  • September 13, 2013
    Jules

    So I have a few things to say here. First, this behavior from someone so high up the food chain is atrocious. She asks you how she can fix it, alludes to the fact that it’ll be no issue, and then treats you like you don’t matter?! How absolutely patronizing!! At that point, why even OFFER to rectify the situation?? Just man up and say “hey thanks for all the business you bring us for no pay, but we don’t apologize, company policy and all.” Just idiots.
    Next, it astounds me they refused an apology. They could have EASILY apologized, made it clear THEY didn’t directly make the mistake but they’re sorry for how the other company they work with treated you, and publicly say how much they appreciate your reviews. Right?! Not only would this have been respectful and considerate to you but it would’ve earned them HUGE points with your readers & many more!!! They would’ve earned a lot of loyalty through a simple sincere apology. Instead just look at all the people disgusted and unwilling to give them hard earned $$. Great job!!
    Lastly I’ll tell you photo theft, miscrediting, and lack of crediting is so widespread it’s appalling. My husband is a professional photographer, busting his butt every day for the last 5 years to build a business and it happens to him too. People just don’t consider who owns the rights to photos. People just don’t care. You want to give them the benefit if the doubt but the honesty is that most people think of photos as a free-for-all. Recently he worked for someone getting a book published; he received pay for the work but not the copyright to the photos… Because as the photographer for the book, he expected full credit for his work. And now the book has almost sold the first full run of however many thousands, and we finally see it… Published in quantity without credit to him. Sure, our direct client thanked him in his acknowledgements section, but we all know that’s not remotely the same. And as a large scale professional publishing company, there’s no room to think they might just not know the laws. They know, they just don’t care. We’re currently in contact with them to either pay for full rights or credit in any subsequent runs. But to me that’s just the same thing you dealt with here- blatant disrespect. Lack of consideration and a clear message that says “we’ll make $$$$$ off of YOUR hard work, but aren’t very concerned about giving you any proper credit”. This disgusts me. As small scale entrepreneurs, we can’t afford to go sue these places, even though we’d win, you’d win, hands down. Because in order to keep our businesses alive we have to pay our bills, not lawyers… We have to use our insane amounts of time working our butts off to be as successful as we can manage, not arguing with inconsiderate disrespectful people who take advantage of anyone in their path, always eager to make a buck at anyone else’s expense. This disgusts me, and I have a TON of respect for you not reviewing their products anymore. Hey, they wanna offer private so-called apologies and refuse public ones… Then you can use their products (old polishes you already have of course!) in private, but not in public too!! See how they like it on their profit line, tit for tat!!!!
    Sincere apologies for this lengthy post… This just really enrages me, and I had to throw in my two cents (and then some lol).